Terms of Service

1. Agreement to Terms

By accessing or using Z-Scribe's services, you agree to be bound by:

• These Terms of Service
• Our Privacy Policy
• Any additional terms and conditions that may apply

If you disagree with any part of these terms, you may not access or use our services.

2. Service Description

2.1 Core Services

Z-Scribe provides:

• Medical transcription services
• Audio-to-text conversion
• Document management and storage
• Secure data transmission

2.2 Service Availability

While we strive for 24/7 availability:

• Services may be interrupted for maintenance
• We do not guarantee uninterrupted access
• We reserve the right to modify or discontinue services

3. User Accounts

3.1 Account Creation

• You must provide accurate registration information
• You must be at least 18 years old
• You must have proper medical credentials where required

3.2 Account Security

• Maintain password confidentiality
• Notify us of any security breaches
• Accept responsibility for account activities

4. User Responsibilities

4.1 Compliance Requirements

• Adherence to HIPAA regulations
• Protection of patient privacy
• Compliance with medical practice laws
• Proper handling of sensitive information

4.2 Prohibited Activities

• Unauthorized access attempts
• Distribution of malicious software
• Interference with service operation
• Violation of patient privacy

5. Payments and Billing

5.1 Subscription Terms

• Recurring billing cycles
• Automatic renewal terms
• Cancellation procedures

5.2 Refund Policy

• Eligibility criteria for refunds
• Processing timeframes
• Dispute resolution procedures

6. Intellectual Property

6.1 Our Rights

Z-Scribe retains all rights to:

• Service software and technology
• Branding and trademarks
• Documentation and content

6.2 User Content

Users retain rights to their content while granting us license to:

• Store and process content
• Provide service functionality
• Improve our services

7. Limitation of Liability

Z-Scribe shall not be liable for:

• Indirect or consequential damages
• Service interruptions or data loss
• Third-party actions or content
• Events beyond our reasonable control

8. Term and Termination

8.1 Duration

These terms remain in effect until:

• Account termination by user
• Service discontinuation by Z-Scribe
• Terms violation resolution

8.2 Effects of Termination

• Data retention periods
• Access restriction procedures
• Final billing arrangements